Seasonal Advisor Consumer Services
Are you driven to make it right when it all goes wrong?
Join LEGO® Consumer Services and save the holidays for the builders of tomorrow!The LEGO Group is the second most highly ranked company in the world for corporate reputation. Your role in Consumer Services is to inspire the builders of tomorrow by giving them engaging and reliable customer service with every phone call, email and live chat. We are looking for energetic, enthusiastic and hardworking individuals to join us in giving our fans the best customer service experience through the end of January 2020. There is the potential to convert to a permanent role based upon performance.
Do you have clutch power?•Experience in giving premium customer service and/or inbound sales - preferably in a retail environment.
•Articulate and engaging in both verbal and written communication.
•Ability to use technology while helping consumers. CRM/database, Internet, digital knowledge base, and troubleshooting guides, etc. are the tools our Advisors use on every contact.
•Dedication to provide excellent service to each consumer when there is a high volume of contacts.
•Confidence to make your own judgements about what is right for your consumer.
•Type 40 words per minute.
The Give (What’s expected of you.)
•Responding in a Fun, Reliable, Knowledgeable and Engaging way to inbound consumer contacts your entire shift; through phone calls, email, snail mail, and possibly live chat.
•Adhering to your schedule. All breaks are scheduled, so we can plan for consumer demand.
•Meeting performance expectations: Post-contact survey results and your daily productivity.
•Working on Black Friday, Christmas Eve and one weekend day - every other weekend -to help our most loyal fans.
•Happy to work in a dynamic, one team environment
The Get (What you can expect in return.)
•Earn a retention bonus if you complete your assignment.
•Consistent performance support from your Team Leader.
•An opportunity to shop in our LEGO Employee Store with our generous employee discount.
•A chance to join our Fun Committee’s Fun Friday activities and holiday events.
•Possible permanent job with Consumer Services for our top Seasonal Advisors to develop within the LEGO Group. Advisors generally stay in the role 1 to 2 years before getting another opportunity within the company.
•Did we mention the free coffee and M&Ms? The pool table? The gym and the basketball court?
Hear from one of our Advisors…“The best part of being an Advisor is hearing how you’ve been able to bring a smile to their child’s face. Knowing that I’ve had the ability to encourage a child’s growth and development is really very rewarding. I’ve even received fan mail with an awesome paper version of Yoda on it! There’s a huge sense of satisfaction that comes with knowing that we make a difference to the LEGO fans.”
Ready to start your career at LEGO Consumer services? Please submit your cover letter and resume!Additional Details
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. They have an open, positive view of the world that motivates us to continuously strive to create a diverse, dynamic and inclusive culture where everyone feels valued and a sense of belonging.
The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
We consider all of our employees part of the LEGO family. Beyond competitive pay and bonus incentives, employees can enjoy free coffee and snacks, a fitness center, on-site childcare, a LEGO store with discounts on campus and the biggest event of the year: PLAY DAY!
Being part of our family also means playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
Build your career brick by brick at The LEGO Group.
Online Application Accessibility Statement; which is intended for those with disabilities - LEGO Systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860.394.3769. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.
We look very much forward to reading your application - please use the APPLY NOW button above or below, and please remember to attach a current CV.